Faq

Q: What payment methods do you accept?
A: We accept VISA/MASTERCARD processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. Attempts to have merchandize shipped to address that is not on file with your credit card company will result in a declined transaction.

Q: What is the return policy?
A: If you are not satisfied with the merchandize you receive from us, please contact us within /*seven*/ days of received your merchandize. It is our responsibility to provide every customer with complete satisfaction -- No question asked!
Please make sure the merchandize have not been worn at all before sending them back to us. I will repeat: the merchandize must be unworn or we will reject your refund. After we receive the returned package and verify the merchandize to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.
Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return / exchange or refunding.
Q: Do you also do wholesale or sell in bulk?
A: We can offer wholesale or bulk. Please understand due to the rarity of this merchandize we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers` need. For more information, please contact us at [email protected]

Q: Why are merchandize on your website much cheaper than other websites?
A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of merchandize from us, you are not going to be shopping anywhere else.

Q: How do I find my desire item on this site?
A: You can find the items according to the catalogue of our site; or u can find it simply by search the player’s last name on our site. For instance, you look for Kaepernick Jerseys, you can type “kaepernick”, and click “search” then you will find a select of his jerseys pop up.

Q: Is the information I send over the Internet safe?
A: All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party.

Q: How is the quality of the jerseys?
A: Made of quality nylon and spandex mesh, all the jerseys are with stitched numbers and name, moreover the team logos are embroidered. 100% authentic look.

Q: What if I want larger size jerseys?
A: Normally the largest size of jerseys is 3XL, but if you need 4XL,5XL or even larger, the good news is we can do that for you, only in a customized way. When you come to this kind of needs, please kindly contact our customer service staff via online chat or email

Q: What if I can’t pay my order with the credit card or visa card?
A: When the credit card payment failed, we have other options to solve this problem: Moneygram or Western Union. And if you choose Western Union or Moneygram, we give you 10% OFF.

Q: How long does it take for my orders to be shipped out?
A: Normally it takes 1-2 days for us to process the items, which means we will be able to give you the tracking no. of your package 1 or 2 days later after you purchased it.

Q: What if my package was seized by the customs?
A: If this happened, please contact to our customer service and we will find you a solution.

Q: How do I return or exchange my items?
A: If you find the merchandise you have ordered has quality problems or come into a wrong size or color. Please contact to our customer service staff within 7 days you get your items. We will give you a satisfy resolution.

Q: Can you ship to Australia, Canada, and England, countries except the USA?
A: Yes, we can. We cooperate with international standard shipping companies, like DHL, Fedex and USPS, which ensure our merchandise can reach to almost every country around the world.